Frequently Asked Questions

updated on 1st January, 2025

Why should I buy from Shaheen al karama Trading LLC and what are you about?

At Shaheen Al Karama Trading LLC, we take pride in being a trusted destination for all your tech needs. Established in 2003, we are a reliable retailer specializing in smartphones, tablets, laptops, gaming consoles, smart wearables, and accessories.

Here’s why you should choose us:

  1. Genuine Products: We only sell 100% original products backed by official warranties, ensuring quality and peace of mind.
  2. Competitive Pricing: Our aggressive pricing makes premium technology accessible to everyone.
  3. Expert Knowledge: With over two decades of experience, our staff provides personalized advice to help you find the right gadget.
  4. Exceptional Service: Whether it’s assisting you in-store or providing after-sales support, customer satisfaction is our top priority.
  5. Convenient Location: We’re easily accessible in the heart of Al Karama, Dubai, near Karama Park.

When you shop with us, you’re not just buying a product; you’re investing in a seamless shopping experience built on trust, value, and expertise.

Shaheen Al Karama Trading LLC has been proudly serving customers since 2003. With over two decades of experience in the tech retail and technical service sector, we have built a strong reputation for reliability, integrity, and exceptional customer service.

Our long-standing presence reflects our commitment to providing genuine products, competitive pricing, and expert knowledge. Whether you’re looking to purchase the latest gadgets or need professional services, you can trust us to deliver quality and value every step of the way.

Yes, absolutely! At Shaheen Al Karama Trading LLC, we take pride in selling only 100% genuine products sourced directly from trusted and authorized suppliers.

All our products come with official manufacturer warranties, ensuring you receive authentic items with full after-sales support. Whether it’s smartphones, laptops, tablets, or accessories, you can shop with confidence knowing that quality and authenticity are our top priorities.

At Shaheen Al Karama Trading LLC, offering the best prices is part of our commitment to making premium technology accessible to everyone. Here’s how we do it:

  1. Strong Supplier Relationships: Our long-standing partnerships with trusted distributors and suppliers enable us to source products at competitive rates.
  2. Efficient Operations: As a locally-owned business, we operate efficiently, allowing us to pass on the savings to our customers.
  3. Customer-Centric Approach: We believe in building long-term relationships by providing exceptional value, which includes offering aggressive pricing on all our genuine products.
  4. Market Expertise: With over two decades of experience, we understand the market trends and ensure our pricing remains competitive without compromising quality or service.

When you shop with us, you’re not only getting the best deal but also the assurance of authentic products with official warranties and outstanding customer support.

Yes, it is completely safe to pay on our website, shaheenalkarama.com. We use advanced encryption technologies and secure payment gateways to protect your personal and financial information.

Your privacy and security are our top priorities, and we are committed to providing a safe and seamless online shopping experience. If you have any concerns or questions, our support team is always ready to assist you.

Of course, you can trade-in your old devices for new ones, or even get cash for it without buying a new device.

Yes, as soon as your order is submitted and confirmed we will send you an email/SMS confirmation, you’ll also get a printed copy when your order is delivered.

We will email your order invoice to you and you can also view it in your order history into your account.

We provide two delivery options for your convenience:

  1. Express Delivery (Dubai Emirates Only): AED 25 – Delivered within 24 hours.
  2. Standard Delivery: Free – Delivered within 2 to 3 working days for orders above AED 100.

For orders below AED 100, a nominal charge of AED 10 applies for standard delivery.

In the extremely unlikely event that the product is not available from the Supplier, Shaheen Al Karama Trading LLC reserves the right to delay shipping, cancel the order and refund the amount to the customer (if already paid) or suggest alternatives to the customer for a similar product.

We’re committed to delivering your orders quickly and securely, no matter which option you choose.

You won’t have to worry about your refund when you shop with Shaheen Al Karama Trading LLC. We are happy to refund you the money in the form of store credit or credit card reversal. Please note that we do not refund by cash.

Yes, this is subject to the reason for the return; however, the customer care department shall intimate the charges prior to confirming the return. Also refer to Refund, Exchange & Cancellation Policy on this Website.

We offer flexible payment options to make your shopping experience convenient:

  1. Credit/Debit Cards: We accept Visa and MasterCard for secure online payments.
  2. Cash on Delivery (COD): Pay in cash when your order is delivered.

Choose the option that works best for you, and enjoy a hassle-free checkout process.

Every offer/promotions come with limited stock for a limited time frame as mentioned in each promotion, we request our valued customers to sign in for offers and also check online for deals that surely shall be value for money.

After you have completed your shopping and have settled the payment option, you will receive an order confirmation email with an exclusive order number which shall be used as a reference for all your queries thereon.

We do offer in-store pickup for your purchases.

We will have them soon, even sooner than you think, our phones are open at +971557912323 for any questions.

Currently, we ship exclusively within the UAE.

If you wish to have your order shipped to another country, please contact us directly at:

Our team will be happy to assist you with international shipping arrangements.

Yes, absolutely! For bulk orders, please reach out to us directly for personalized assistance and exclusive pricing:

Our team will be happy to provide you with aggressive pricing and ensure a smooth ordering process for your bulk purchase.

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